Cancellation Policy

Booking fees The booking fee shown for your service secures your appointment and covers booking administration. If you attend and proceed, it will be credited towards your alterations, veil purchase or relevant service. If you cancel or decide not to proceed, your booking fee is non-refundable, regardless of how much notice you give, except where a refund is required by law. Rescheduling With at least 24 hours’ notice, you may transfer your appointment and booking fee to another available date at no additional charge. With less than 24 hours’ notice, your booking fee will normally be retained for the missed appointment and will not transfer. A new booking fee will be required to rebook. Late cancellations and no-shows For appointments with a booking fee, that fee is retained. No additional cancellation fee is charged. For appointments without a booking fee, cancellations or rescheduling with less than 24 hours’ notice, and no-shows, may incur a $30 charge. Late arrivals Please contact us if you are running late. Arrivals more than 15 minutes late may need to be rescheduled. Changes made by us If we cannot accept your booking or provide the booked service, your booking fee will be refunded in full. Unexpected circumstances We understand that emergencies happen. Please contact us as soon as possible so we can discuss your circumstances. Consumer rights Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Contact Details

• 7-13 Seaview Road, Paraparaumu Beach, Paraparaumu, New Zealand

  +64204425837

  hello@emmajaynebridal.co.nz